Privacy Policy
EcoCamp Tours (referred to as “We,” “Us,” or “Our”) is committed to protecting your personal data. This policy explains how we collect, use, and share your information when you use our website, ecocamp.tours, and our services.
Last Updated: 02 November 2025
1. The Data We Collect
We collect information necessary to plan and execute your self-drive camping tour in Namibia.
Name, email address, phone number, physical address.
- To communicate quotes, send booking confirmations, and provide 24/7 support.
Travel dates, itinerary, number of travelers, details of travel companions, special requests, and preferences (e.g., camping vs. lodge).
- To secure your reservations with suppliers and build your customized itinerary.
Dietary restrictions, relevant medical conditions, or allergies.
- To ensure your safety and comfort during the tour (collected only with explicit consent).
Driver’s license details, passport information (as required for permits/bookings), and financial transaction records.
- To fulfill legal requirements and process payments for vehicle rentals and park entry.
IP address, browser type, device details, and site activity (collected via cookies and analytics).
- To maintain website security and analyze user trends to improve our service.
2. How We Use and Share Your Data (Purpose and Legal Basis)
We process your personal data based on the following legal grounds:
Performance of a Contract: To process your booking, confirm your itinerary, and manage your tour logistics.
Legal Obligation: To comply with financial reporting, tax laws in Namibia, or governmental requests.
Legitimate Interest: To respond to your enquiries, provide customer support, or improve our website.
Consent: For sending you marketing communications (which you can opt-out of anytime) and processing sensitive data.
Data Sharing is Essential for Your Tour
We are a Destination Management Company, and we must share your data with the following partners to operate your trip:
Accommodation/Campsite Operators: To secure your reservations.
4×4 Rental Companies: To finalize the vehicle booking in your name.
Activity Providers: For any pre-booked excursions (e.g., guided walks, scenic flights).
Third-Party Payment Processors: To securely handle your payments.
3. International Data Transfer (Namibia)
EcoCamp Tours is based in Namibia, which is outside of the European Economic Area (EEA) and the United Kingdom. Namibia does not currently have data protection laws that meet the adequacy standards of the GDPR.
By making a booking or submitting a quote request, you consent to the transfer of your personal data to Namibia and our Namibian partners. This transfer is necessary to fulfill the contract of service you have requested (i.e., planning and executing your self-drive camping tour).
We ensure all third-party suppliers we work with are contractually obligated to protect your data.
4. Cookies and Tracking Technologies
Our website, ecocamp.tours, uses cookies to distinguish you from other users and enhance your experience.
What are Cookies? Small data files placed on your device to remember your preferences and site usage.
Types Used: We use Necessary cookies (for website function), Analytical cookies (to measure performance with tools like Google Analytics), and Marketing cookies (for targeted advertising).
Your Control: You can manage or disable cookies through your browser settings, though this may affect the functionality of our website.
5. Your Rights Over Your Data
If you are protected by the GDPR (e.g., an EU resident), you have the right to:
Access your personal data.
Rectify inaccurate or incomplete data.
Erase your data (‘Right to be Forgotten’).
Object to the processing of your data for direct marketing.
Withdraw Consent at any time where we relied on your consent to process your data.
To exercise any of these rights, please contact us using the details below.
6. Contact Information
The Data Controller responsible for your personal data is:
- EcoCamp Tours Website: ecocamp.tours
- Email for Privacy Matters: hello@ecocamp.tours
- Physical Address: ProCorp No. 3, Dante Street, Properita
7. Changes to This Policy
This privacy policy is subjected to change without prior notice.
For any further information or any questions about our privacy policy please do not hesitate to contact us.
Eco-friendly campsites, reliable 4x4s, 24/7 support
Effortless Adventure and Peace of Mind.
